問(wèn)話的技術(shù)

目 錄
第一章 社交提問(wèn)術(shù)——好人緣來(lái)自好問(wèn)題
1．交談中提問(wèn)的技巧..................................003
2．營(yíng)造良好的提問(wèn)氛圍................................007
3．用“問(wèn)題攻勢(shì)”占據(jù)上風(fēng)............................010
4．面帶微笑的提問(wèn)更動(dòng)人..............................016
5．巧用懸疑式提問(wèn)....................................021
6．選擇好問(wèn)話的方式..................................025
7．旁敲側(cè)擊的提問(wèn)....................................030
8．提問(wèn)之前，先來(lái)點(diǎn)贊美..............................034

第二章 談判提問(wèn)術(shù)——巧妙引導(dǎo)談判順利進(jìn)行
1．投石問(wèn)路，摸清對(duì)方底細(xì)............................041
2．用提問(wèn)化解談判危機(jī)................................045
3．談判中適當(dāng)?shù)牟逡痪鋯?wèn)話............................049
4．通過(guò)提問(wèn)曉以利害..................................052
5．巧妙提問(wèn)，洞察先機(jī)................................056
6．在提問(wèn)中暴露自己的小秘密..........................059
7．商業(yè)談判中的提問(wèn)技巧..............................062

第三章 面試提問(wèn)術(shù)——獲得你想要的有用信息
1．面試中的提問(wèn)方式..................................069
2．用最有效率的方法來(lái)提問(wèn)............................074
3．電話面試的提問(wèn)技巧................................078
4．在輕松的氣氛中提問(wèn)................................082
5．觀察面試者的回答細(xì)節(jié) .............................085
6．有效提問(wèn)的 6 種問(wèn)題類型............................088
7．控制好面試提問(wèn)時(shí)的心態(tài)............................092

第四章 職場(chǎng)提問(wèn)術(shù)——說(shuō)得好不如問(wèn)得好
1．提煉出最有價(jià)值的問(wèn)題..............................097
2．給上司提問(wèn)題和建議的技巧..........................101
3．由淺入深地提問(wèn)題..................................103
4．提議前要充分準(zhǔn)備..................................106
5．委婉迂回的提問(wèn)方式................................109
6．不同的人問(wèn)不同的話................................113
7．用提問(wèn)調(diào)動(dòng)內(nèi)向者的積極性..........................118

第五章 營(yíng)銷提問(wèn)術(shù)——問(wèn)題對(duì)了好成交
1．在提問(wèn)之前，先學(xué)會(huì)傾聽(tīng)............................125
2．請(qǐng)教式提問(wèn)更容易讓人接受..........................128
3．用提問(wèn)挖掘出客戶的需求............................131
4．站在對(duì)方的角度分析提問(wèn)............................137
5．用合適的提問(wèn)技巧達(dá)到目的..........................141
6．了解對(duì)方的心態(tài)再提問(wèn)..............................144
7．電話營(yíng)銷中的提問(wèn)技巧..............................147
8．突破銷售“瓶頸”的提問(wèn)法..........................152

第六章 婚戀提問(wèn)術(shù)——用提問(wèn)把愛(ài)情保鮮
1．多用鼓勵(lì)提問(wèn)進(jìn)行安慰..............................161
2．提問(wèn)重要，聆聽(tīng)更重要..............................165
3．善于詢問(wèn)，做一個(gè)貼心人............................168
4．信任他，不要總是刨根問(wèn)底..........................170
5．喋喋不休的追問(wèn)是一種噪聲..........................175
6．多贊美，少責(zé)問(wèn)....................................179

第七章 提問(wèn)有禁忌——不該問(wèn)的絕對(duì)不問(wèn)
1．社交中的提問(wèn)禁忌..................................187
2．對(duì)方的苦衷不宜多問(wèn)................................192
3．問(wèn)什么也別問(wèn)別人的隱私............................196
4．對(duì)方的缺點(diǎn)和短處不能問(wèn)............................201
5．提問(wèn)時(shí)開玩笑要適度................................205
6．不要將提問(wèn)變審問(wèn)..................................209