Workshop One English for Front Office Unit 1 Room Reservation Part One Key Points for Teaching， Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training New Words and Technical Terms Sentence Patterns Sample Dialogues Dialogue 1 FIT Reservation （Basic Procedures） Dialogue 2A Group Reservation Dialogue3 WeAreFullyBooked Classroom Activities Part Three Extended Reading Room Reservation Part Four Exercises Unit 2Reception Part One Key Points for Teaching， Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training New Words and Technical Terms Sentence Patterns Sample Dialogues Dialogue 1 A Guest with Advance Reservation Checks in Dialogue 2 Registering a Tour Group Dialogue 3 Receiving a Walk-in Guest Dialogue 4 Money Exchange Classroom Activities Part Three Extended Reading …… Workshop Two English for Housekeeping Department Workshop Three English for Food and Beverage Department Appendix Commonly Used Words and Terms in Hotels References
鄂公網(wǎng)安備 42010302001612號 