PART I Business Correspondence Chapter 1 Structure and Layout of a Business Letter 1. Introduction 2. Principles of good business writing 3. Parts of a business letter 4. Layout of a business letter 5. Format of an envelope 6. Exercises Chapter 2 Enquiry and Replies 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 3 Offers and Counter-offers 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 4 Orders and Their Fulfillment 1. Related informationo 2. Technical terms 3. Sample letters 4. Exercises Chapter 5 Packing 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 6 Insurance 1. Related information 2. 7echnicalterms 3. Sample letters 4. Exercises Chapter 7 Shipment 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 8 Payment 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 9 Complaints and Claims 1. Related information 2. Technical terms 3. Sample letters 4. Exercises Chapter 10 Agency 1. Related information 2. Technical terms 3. Sample letters 4. Exercises …… PART II Business Contracts PART III Other Practical Business Writing