Notes on units （including At a glance， Business brief and Lesson notes） Unit 1 Communication Unit 2 International marketing Unit 3 Building relationships Working across cultures 1： Doing business intemationally Revision unit A Business skills：1．1 Smalltalk Business skills： 1．2 E-mails Unit 4 Success Unit 5 Job satisfaction Unit 6 Risk Working across cultures 2： Working in new markets Revision unit B Business skills： 2．1 Negotiations Business skills： 2．2 Teleconferences Unit 7 Management styles Unit 8 Team building Unit 9 Raising finance Working across cultures 3： Managing intemational teams Revision unit C Business skills： 3．1 Presentations Business skills： 3．2 Meetings Unit 10 Customer service Unit 11 Crisis management Unit 12 Mergers and acquisitions Working across cultures 4：lntemationalnegotiations Revision unit D Business skills： 4．1 Interviews Business skills： 4．2 Presentations Resource bank Teacher's notes Speaking Unit 1 Communication Dealing with communication breakdown Unit 2International marketing Brainstorming Unit 3 Building relationships Networking Unit 4 Success Negotiating Unit 5 Job satisfaction Cold-calling Unit 6 Risk Reaching agreement Unit 7 Management styles Presentations Unit 8 Team building Resolving conflict Unit 9 Raising finance Negotiating Unit 10 Customer service Active listening Unit 11 Crisis management Asking and answering difficult questions Unit 12Mergers and acquisitions Making a presentation Listening Unit 1 Communlcation Alastair Dryburgh， Head of Akenhurst Consultants Unit 2 International marketIng Svend Hollensen， Professor of International Marketing at the University of South Denmark Darrell Kofkin， Chief Executive of the Global Marketing Network， a training organisation Unit 3 Building relationships Alison Ward， Head of Global Corporate Responsibility at Cadbury， the chocotate maker Unit 4 Success Tom Hockaday， Managing Director of lsis Innovation， a technology development company Unit 5 Job satisfaction Madalyn Brooks， Director of Human Resources at Procter & Gamble (UK） Unit 6 Risk Steve Fowler， Managing Director of the Institute of Risk Management Unit 7 Management styles Laurie Mullins， Author of Management and Organisational Behawour Unit 8 Team building Dan Collins， founder of team-building specialists Fresh Group Unit 9 Raising finance Simon Davies， Managing Director (Restructuring） at the Btackst one Group Unit 10 Customer service Philip Newman-Hall， Director and General Manager of Raymond Blanc's restaurant Le Manoir aux Quat'Saisons Unit 11Crisis management Craig Smith， Professor of Ethics and Social Responsibility at INSEAD in Paris Unit 12Mergers and acquisitions Professor Scott Moeller， Director of the M&A Research Centre at Cass Business School Resource bank Listening key Writing (Case study model answers and writing tasks） Unit 1 Communication Unit 2International marketing Unit 3 Building retationships Unit 4 Success Unit 5 Job satisfaction Unit 6 Risk Unit 7 Management styles Unit 8 Team building Unit 9 Raising finance Unit 10 Customer service Unit 11 Crisis management Unit 12 Mergers and acquisitions Scripts Audio scripts Audio scripts for business skills Scripts for case study commentary Translation Translation for business brief Translation for readings
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