Chapter One Tour Guide Services UNIT 1 Tour Guide Section Ⅰ Introduction: Tour Guide Section Ⅱ Listening: Customs for Greeting People in China Section Ⅲ Speaking: Seeing-off Service Section Ⅳ Career Salon: Museum Etiquette Section Ⅴ Culture Salon: Dui Lian Section Ⅵ Useful Words & Expressions UNIT 2 National Guide Section Ⅰ Introduction: National Guide Section Ⅱ Listening: The National Guide's Duty Section Ⅲ Speaking: The Dos of National Guide Section Ⅳ Career Salon: Business Negotiation Etiquette Section Ⅴ Culture Salon: Chinese Knot Section Ⅵ Useful Words & Expressions UNIT 3 Tour Leader Section Ⅰ Introduction: Tour Leader Section Ⅱ Listening: At the Airport Section Ⅲ Speaking: Working Procedures and Skills Section Ⅳ Career Salon: Security Issues When Traveling Abroad Section Ⅴ Culture Salon: Paper-cut Art for Window Decoration Section Ⅵ Useful Words & Expressions UNIT 4 Tour Recreation Section Ⅰ Introduction: Tour Recreation Section Ⅱ Listening: Beaches in Southern Calitornia Section Ⅲ Speaking: The River Thames Section Ⅳ Career Salon: How to Deal with Security Problems Such as Cheating and Stealing When Travelling in Other Countries Section Ⅴ Culture Salon: Stone Carving Section Ⅵ Useful Words & Expressions Chapter Two Travel Agency Services UNIT 5 Travel Consultation Section Ⅰ Introduction: Tour Consultant Section Ⅱ Listening: Regular City Tour Section Ⅲ Speaking: Arrangement for Sightseeing Section Ⅳ Career Salon: Telephone Etiquette Section Ⅴ Culture Salon: Crosstalk Section Ⅵ Useful Words & Expressions UNIT 6 Travel Documents Section Ⅰ Introduction: Document Operator Section Ⅱ Listening: Types of Travel Documents Section Ⅲ Speaking: Preparation of Travel Documents Section Ⅳ Career Salon: Office Etiquette Section Ⅴ Culture Salon: The Four Treasures of Study Section Ⅵ Useful Words & Expressions UNIT7 Itinerary Designing Section Ⅰ Introduction: Itinerary Designer Section Ⅱ Listening: Planning the Itinerary Section Ⅲ Speaking: An Itinerary Design …… Chapter Three Hotel Services Glossary