Project 1Station Service Task 1Railway Station Task 2Ticket Office Task 3Waiting Hall Task 4Ticket Entrance Task 5Exit of the Station Project 2Train Service Task 1Passenger Train Type and Equipment Task 2Welcoming Passengers Aboard Task 3Service in the Car Task 4The Dining Car Service Task 5Prearrival Services Task 6Train Broadcasting Project 3Other Services Task 1Special and Emergency Service Task 2Handling Passengers Complaints Task 3Everyday Expressions Appendix A鐵路客運(yùn)服務(wù)詞匯 References