Chapter One Metro Culture 001 Unit 1 General Introduction of Chinese Metro System 001 Unit 2 Current Situation of China's Metro 006 Unit 3 Metro Service Requirements 011 Chapter Two Ticket Service 017 Unit 1 Introduction of Tickets 017 Unit 2 Selling Tickets 022 Unit 3 The Excess Fare 028 Unit 4 Ticket Policy 032 Chapter Three Information Signs of Metro Stations 037 Unit 1 Signs in Metro Station 037 Unit 2 Station Names and the Distance 041 Unit 3 Introduction of Facilities for the Handicapped 047 Chapter Four Metro Turnstile Entrance and Exit 052 Unit 1 Turnstiles and Other Facilities 052 Unit 2 Contraband 057 Unit 3 Safety Inspection 062 Unit 4 Emergency 066 Chapter Five Metro Safety 072 Unit 1 Metro Exterior Safety 072 Unit 2 Station Interior Safety 078 Chapter Six Waiting on the Platform 084 Unit 1 Metro Schedule 084 Unit 2 Getting On and Off the Train 089 Chapter Seven Emergency Response Guide 095 Unit 1 An Earthquake in a Metro Station 095 Unit 2 A Fire in a Metro Station 098 Unit 3 An Explosion in a Metro Station 102 Unit 4 An Accident in a Metro Station 105 Unit 5 Other Situations 109 Chapter Eight Foreign Country Metro Outlook 112 Unit 1 The Metro System in Developed Countries 112 Unit 2 The Metro System in Developing Countries 120 Chapter Nine Metro Service Management 127 Unit 1 The Operations Features of Railway Transport 127 Unit 2 Safety Management Modes 131 Unit 3 The Content of Metro Station Management 136 Chapter Ten Metro Laws and Regulations 141 Unit 1 Classification of Metro Accidents 141 Unit 2 Traffic Accident Disposal 149 Unit 3 Safe Operation System 155 Unit 4 Metro Emergency Response Plan 162 附錄 地鐵附屬設施及公共標志英語翻譯一覽表 169 參考文獻 177