總序 Preface 序 前言 Chapter One Preflight Work Unit 1 Preflight Preparation Unit 2 Boarding and Pre-take-off Unit 3 Safety Inspection Chapter Two In-flight Service Unit 4 Distribution Service Unit 5 In-flight Meal and Beverage Service Unit 6 Service for Infants and Children Unit 7 Service for Special Passengers Unit 8 Entertainment and Duty-free Service Chapter Three Emergency Handling Unit 9 Special Cases Unit 10 Emergency Cases Unit 11 First Aid and Crisis Handling Chapter Four Landing and Arrival Unit 12 Pre-Ianding Preparation Unit 13 Disembarkation and Transfer Chapter Five Language Skills Unit 14 Complaints and Communications Unit 15 Application and Interview Appendix 1 Additonal Information Appendix 2 Classified Terms and Expressions Appendix 3 Airlines Logos Appendix 4 Text Translation Appendix 5 Key to Exercises Appendix 6 An English Proficiceny Test on Cabin Attendant Appendix 7 Tapescripts & Keys for Listening Test （1-10） Appendix 8 Key to Oral Tests (1-5） 后記 參考文獻(xiàn)
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