目 錄
案例1 飯店的尷尬:如何面對(duì)不滿意的顧客.............................................................................1
案例2 善園網(wǎng):互聯(lián)網(wǎng)公益營(yíng)銷的“信任戰(zhàn)”..........................................................................7
案例3 夫妻購(gòu)買奶粉的決策過程...................................................................................................17
案例4 韻升音樂盒的互聯(lián)網(wǎng)營(yíng)銷戰(zhàn)略轉(zhuǎn)型................................................................................27
案例5 老字號(hào)“王升大”的品牌創(chuàng)新.........................................................................................35
案例6 這里的黃昏靜悄悄:永輝超市的商業(yè)模式變革........................................................43
案例7 會(huì)耕部落:三寰農(nóng)業(yè)的O2O 營(yíng)銷之路........................................................................51
案例8 小紅書網(wǎng)絡(luò)直播營(yíng)銷模式的成功之路...........................................................................63
案例9 A 圖書連鎖企業(yè)的渠道變革與創(chuàng)新................................................................................71
案例10 A 公司O 品牌手機(jī)的廣告營(yíng)銷策略............................................................................83
案例11 M 企業(yè)“九命牌”貓食食品公共關(guān)系營(yíng)銷策略.....................................................89
案例12 讓地鐵站“創(chuàng)藝”起來:寧波創(chuàng)藝服務(wù)平臺(tái)引流之路.......................................97
Case 1 Awkward Situation at a Restaurant: How to Deal with
Dissatisfied Customers ......................................................................................................105
Case 2 ShanYuan: The“ Trust War” of Internet Charity Marketing .........................113
Case 3 The Decision-making Process of a Couple Purchasing Baby Formula ........125
Case 4 The Marketing Strategy Transformation of Yunsheng Music Box ................137
Case 5 The Innovation of the Time-honored Brand Wangshengda ............................145
Case 6 The Dusk Here Is Quiet: Yonghui Supermarket′s
Business Model Reform ..................................................................................................155
Case 7 Kitchen Garden-self Anywide: The O2O Transformation of
Anywide-Agriculture ......................................................................................................165
Case 8 Road to Success of Live Streaming on Xiaohongshu ...........................................181
Case 9 Channel Reform and Innovation of Company A ...................................................189
Case 10 Advertising and Marketing Strategy of Company A′s O Brand
Mobile Phones ...................................................................................................................203
Case 11 Public Relations Marketing Strategy of Company M′s 9
Lives Brand Cat Food ....................................................................................................211
Case 12 Let the Subway Stations Be Creative: The Method Attracting Consumers
of Ningbo TRYEE ............................................................................................................219