Unit 1 Introducing yourself Unit 2 Taling care of visitors Unit 3 The company and its products and services Unit 4 The office Unit 5 Telephoning Unit 6 Making arrangements Unit 7 Making presemtations Unit 8 Form of written communication Unit 9 Enquiries Unit 10 Offers Unit ll 0rders Unit 12 Transport and logistics Unit 13 Payment and reminders Unit 14 Complaints and adiustments Unit 15 Marketing products and services Vocabulary Irregular verbs